Refund Policy

At Dekhai, we are committed to customer satisfaction and transparency. Because our services are digital, automated, and begin processing shortly after payment, refunds work differently than for physical products. This policy explains when refunds may be granted, when they may not, and how you can request assistance.

1. General Terms

  • Our services include delivery of followers, likes, views, shares, and other social media growth tools.

  • All purchases are considered final once the order has been started or completed.

  • By placing an order, you acknowledge and agree to the terms outlined here.

2. When Refunds Are Available

We provide refunds in the following situations:

  1. Order Not Started – If your order has not begun processing within 48 hours of successful payment.

  2. Duplicate Payments – If you accidentally paid twice for the same service, the extra payment will be refunded.

  3. Service Not Delivered as Described – If the delivered service is significantly different from what was advertised or purchased.

  4. Technical Errors – If there is a verified technical issue on our side that prevents delivery of your order.

3. When Refunds Are Not Available

Refunds will not be provided in the following cases:

  • If the service has already started or been fully delivered.

  • If you provided incorrect usernames, links, or account details.

  • If your social media account is suspended, banned, or restricted due to violations of the platform’s policies (outside our control).

  • If your expectations are beyond what was clearly stated in our service descriptions.

  • If a third-party platform (e.g., Instagram, TikTok, YouTube) makes changes that impact delivery, engagement, or retention.

  • If you fail to request a refund within 7 days of purchase.

4. Order Adjustments & Partial Refunds

We aim to be fair with every customer. If part of your order was not delivered:

  • We will redeliver the missing portion of the service, OR

  • Offer a partial refund (depending on the situation and service type).

5. Cancellation Policy

  • Orders that have not yet started can be canceled upon request, with a full refund.

  • Once delivery begins, the order cannot be canceled.

6. How to Request a Refund

If you believe you are eligible for a refund:

  1. Contact our support team via Email / WhatsApp / Website Contact Form.

  2. Provide your Order ID, payment transaction details, and reason for the request.

  3. Our team will review your case within 2–3 business days.

  4. If approved, refunds are processed within 5–10 business days back to your original payment method.

7. Responsibility of the Customer

To avoid issues, please ensure:

  • You provide the correct account details and links before placing an order.

  • You read the service description carefully and understand what you are purchasing.

  • You do not engage in prohibited activity that may cause your account to be restricted or banned.

8. Fair Usage Policy

Our refund system is designed to protect honest customers. Any attempts at fraud, abuse, or repeated refund claims without valid reasons will result in permanent suspension of your access to our services.

9. Dispute Resolution

  • If you are unhappy with our service, please contact us first.

  • Filing disputes or chargebacks with your bank/payment provider without contacting us may delay or prevent resolution.

  • We always aim for fair solutions and customer satisfaction.

10. Final Note

Our mission at Dekhai is to build long-term relationships with our clients worldwide. While refunds are limited due to the nature of digital services, we promise to handle every case with fairness and professionalism. If you have any concerns, our support team is always ready to assist you.